Smarter Reverse Logistics for Manufacturers

For manufacturers, after-sales service isn’t just a cost—it’s a chance to strengthen customer relationships, recover value, and turn insights into better products. BacTracs helps you handle warranty, repairs, and returns with workflows built for scale, while surfacing the data you need to make smarter business decisions.

Whether you’re looking to streamline warranty approvals, track refurbishments, or understand why products come back in the first place, BacTracs gives you a complete, connected solution.

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The BacTracs Advantage for Manufacturers

Build Better Customer Experiences—and Better Products

With BacTracs, manufacturers don’t just process returns—they turn them into opportunities. Shorter repair cycles, clear warranty handling, and insights on why items come back all feed into stronger customer satisfaction and smarter design decisions.

  • Visibility at the Serial Level
    Every unit, every action, every outcome—captured and reportable.

  • Data That Drives Action
    Real-time visibility on what is being returned and why.

  • Fast Implementations
    Launch quickly for new products, new regions, or even special projects.

  • Scalable 
    Expand from a single site to multiple facilities.

Tailored solutions for Manufacturers and OEM's

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Guided Repair Workflows

Reduce turn-times and improve repair quality with step-by-step workflows. Track technician actions, parts usage, and repair outcomes—all in real time.

Reporting

Accurate Data = Better Insights

Capture detailed data on every return—defect codes, customer feedback, and failure trends. Feed these insights back to design, quality, and supply chain teams to reduce preventable returns.

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Warranty Handling

Automate intake, validation, and approval steps for warranty claims at the serial number level.

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Inventory & Refurbishment Tracking

Maximize recovered value by grading products consistently, routing items to resale, refurbishment, or parts harvesting.

Integrations

Flexible system architecture

Deploy BacTracs as a standalone solution or as part of your integrated tech stack. Whether it’s special projects, managing a dedicated returns program, or running your entire facility, BacTracs scales to your needs—including efficient handling of forward logistics.

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Fast deployment, quick ROI

Launch new programs rapidly with turnkey implementation designed for 3PL environments.