RMA Management
Customized return workflows for multi-client programs, end-user returns, retail/e-commerce, and bulk returns. Includes warranty validation, RMA handling, and customer notifications.
Returns WMS
A purpose-built, multi-facility warehouse management system designed for returns. Features include serial-level tracking, SKU updates/repackaging for refurbished products, mobile scanning, and Ship-Only Orders to support forward logistics when required.
Repair & Refurbishment
Custom shop-floor workflows for testing through repair and refurbishment, with support for multi-step and multi-station processes, detailed data capture, and full tracking of parts usage and upgrades.
Smart Receiving, Inspection & Grading
Item-specific receiving workflows with a rules engine for dispositions (restock, refurbish, harvest, RTV, recycle). Standardized grading routes inventory to the highest-value path.
Parts Handling
Track inventory, planning, usage, harvesting, and kitting. Dedicated flows for parts harvesting ensure components are reclaimed and routed to the right inventory streams.
Self-Serve Portals
Configurable portals for partners and clients, providing real-time visibility, communication, and self-service for status checks, warranty validation, and service requests.
Outbound Logistics
Integrated carrier support for both small package and bulk shipments, with label/document generation and automation of carrier selection.
Reporting & Billing
Real-time reports, activity-based cost tracking, and client billing tools built for transparent 3PL statements and manufacturer charge-backs.
Easy Integrations
Flexible REST APIs allow easy connections with ERP, CRM, and e-commerce platforms—or easily operate as a standalone returns hub.